dooFull Commerce - SEAL Program


PIVOT Phase

Identifying Your Quickest Wins







PIVOT


Pinpointing the critical areas for immediate improvement and ROI...




Perception of Opportunities and Risks

   Identification of Trends

      Vetting Market Dynamics

         Observation of Competitors

            Tracking External Factors



 

Defining Your Transformation Journey


The PIVOT phase is the initial step of the SEAL Program and is crucial for identifying the greatest pain points in your business. By focusing on these critical areas, we ensure that your time, energy, and resources yield the quickest improvements and highest ROI. The PIVOT process acts as the compass for your business transformation journey, guiding you through an iterative process that aligns improvements with your overall strategy and operations.


3 Step PIVOT Process


#1 - Pathway

Pathways: Identify critical business functions and determine which pathways will address the most pressing pain points.


#2 - SWOT Analysis

SWOT Analysis: Evaluate your business's strengths, weaknesses, opportunities, and threats to inform strategic decisions.


#3 - ROI Analysis

ROI Analysis and Projections: Conduct ROI analysis and make projections to prioritize pathways based on potential returns.



Step 1: Define Your Pathways


The first step in the PIVOT process is to define the pathways specific to your business needs. This involves a thorough assessment of your current operations to pinpoint the areas that require the most attention. By identifying the critical business functions, we can determine which pathways will effectively address your most pressing pain points, ensuring a focused and strategic approach to improvement.

Key Points:

  • Identify Critical Functions: Assess key areas of your business operations.
  • Determine Pathways: Select pathways that target the most significant pain points.
  • Focus Resources: Ensure that time, energy, and resources are directed towards the most impactful areas.


Technology Pathway Descriptions:


Enhance your business infrastructure with our Technology pathways, including robust solutions for Website, Payments, Networks, and Communications to ensure seamless and secure operations.

Pathway: dooWebsite

Pain Points: Website management complexity, digital presence limitations, and e-commerce challenges.

Learn more...

Pathway: dooPayments

Pain Points: Neglecting payment technology optimization leads to customer dissatisfaction, operational inefficiencies, increased costs, security risks, and missed sales opportunities. This impacts both customer experience and business growth.

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Pathway:dooNetworks

Pain Points: Network downtime, security vulnerabilities, slow connectivity, and complex network management.

Pathway: dooProductivity

Pain Points: Task management difficulties, data silos, and lack of team collaboration.


dooPayments

  • Pathway: dooPayments
  • Pain Points: Neglecting payment technology optimization leads to customer dissatisfaction, operational inefficiencies, increased costs, security risks, and missed sales opportunities. This impacts both customer experience and business growth.
  • Objective: Diverse Payment Solutions - Enhances accessibility and convenience, Smooth Checkout Process - Increases customer satisfaction, Enhanced Payment Security - Builds trust and reduces fraud risks, Streamlined Payment Processing - Boosts operational efficiency, Cost-Effective Payment Processing - Lowers operational costs, Expanded Sales Channels - Drives sales growth, Compliance and Security Assurance - Safeguards business and customers, Actionable Payment Analytics - Informs strategic decisions, Scalable Payment Infrastructure - Supports business expansion.
  • Apps: Website, Point-of-Sale, Marketing, Financial

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Financial

  • Pathway: dooFinancial
  • Pain Points: Manual reconciliation, delayed financial reporting, and compliance complexities.
  • Objective: Streamline financial processes, ensure real-time reporting, and simplify compliance, leading to enhanced decision-making and operational transparency.
  • Apps: Invoicing, Accounting, Assets Management, Consolidation, Documents, Expenses, Sign

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Customization

  • Pathway: N/A
  • Pain Points: Inflexible software solutions, operational mismatches, and integration challenges.
  • Objective: Provide tailor-made solutions, ensure operational alignment, and facilitate seamless integrations, personalizing the system to business needs.
  • Apps: Studio.


Human Resources

  • Pathway: dooHR
  • Pain Points: Inefficient HR processes, challenges in talent retention, and lack of employee engagement.
  • Objective: Automate HR workflows, improve talent management, and foster a productive work environment, increasing efficiency and employee satisfaction.
  • Apps: Fleet, Employees, Appraisals, Attendances, Employee Contracts, Time Off, Payroll, Recruitment, Employee Referral, Skills Management, Work Entries - Contracts, Lunch

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Inventory

  • Pathway: dooInventory
  • Pain Point: Inventory inaccuracies, supply chain disruptions, and logistic inefficiencies.
  • Objective: Achieve inventory accuracy, stabilize supply chains, and streamline logistics, maintaining optimal stock levels and delivery timelines.
  • Apps: Manufacturing, Maintenance, Maintenance MRP, PLM, MRP II, Purchase, Quality, Repair, Inventory, Warehouse Management Barcode Scanner

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Manufacturing

  • Pathway: dooManufacturing
  • Pain Points: Production inefficiencies, maintenance issues, and quality control challenges.
  • Objective: Optimize production planning, enhance maintenance protocols, and ensure quality standards, boosting operational efficiency and product quality.
  • Apps: Manufacturing, Maintenance, Maintenance MRP, PLM, MRP II, Quality, Repair

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Marketing

  • Pathway: dooMarketing
  • Pain Points: Limited outreach, engagement challenges, and ineffective campaign tracking.
  • Objective: Expand market reach, increase customer engagement, and enhance campaign analytics, driving brand awareness and lead conversion.
  • Apps: Events Organization, Events, Questions on Events, Online Event Ticketing, Advanced Events, Marketing Automation, Email Marketing, SMS Marketing, Snail Mail, Social Marketing, Social Facebook, Social Instagram, Social Linkedin, Social Twitter, Social Youtube, Survey

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Productivity

  • Pathway: dooProductivity
  • Pain Points: Task management difficulties, data silos, and lack of team collaboration.
  • Objective: Enhance task oversight, centralize data, and promote teamwork, improving overall productivity and data utilization.
  • Apps: Approvals, Dashboards, Spreadsheet dashboard, Calendar, Data Cleaning, Data Recycle, Gamification, Google Calendar, Internet of Things, Discuss, OdooBot, Outlook Calendar, To-Do, Partner Autocomplete, VOIP, SMS Gateway VOIP OnSIP, Planning, Knowledge, Apps, Module Icon Google Gmail, Microsoft Outlook, Settings, Test Exceptions, Transifex Integration, UTM Trackers

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Sales

  • Pathway: dooSales
  • Pain Points: Customer relationship management difficulties, sales process inefficiencies, and order fulfillment delays.
  • Objective: Enhance CRM strategies, streamline sales processes, and accelerate order fulfillment, driving sales growth and customer satisfaction.
  • Apps: Contacts, CRM, In-App Purchase, Members, Point of Sale, Products & Price Lists, Sales,Amazon, eBay Connector, Sales, Rental, Subscriptions

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Website

  • Pathway: dooWebsite
  • Pain Points: Website management complexity, digital presence limitations, and e-commerce challenges.
  • Objective: Simplify website management, boost online visibility, and optimize e-commerce operations, enhancing online user experience and sales.
  • Apps: Website, Blog, Contact Form, Resellers, Customer References, Online Task Submission, Forum, Google Maps, Online Jobs, Link Tracker, Live Chat, Newsletter Subscribe Button, Online Members Directory, Website Partner, Website Payment, eCommerce, Product Comparison, eCommerce Delivery, Digital Products, Coupons & Promotions, Product Availability, Shopper's Wishlist, eLearning, Twitter Snippet, Twitter Wall, Unsplash Image Library

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Service

  • Pathway: dooService
  • Pain Points: Project management hurdles, time tracking issues, and customer service limitations.
  • Objective: Streamline project execution, simplify time management, and elevate customer service, enhancing service delivery and client satisfaction.
  • Apps: Project, Project Planning, Timer, Timesheets, Helpdesk, Helpdesk Account, Helpdesk FSM, Helpdesk Repair, Helpdesk Sale Loyalty, Helpdesk Stock, Helpdesk Timesheet, Field Service, Field Service - Sale, Field Service Stock, Appointments, Helpdesk: Help Center, Website IM Livechat Helpdesk, Website Slides Helpdesk

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dooNetworks

Pathway: dooNetworks

Pain Points: Limited network scalability and flexibility hinder growth and adaptation to evolving business needs. Inconsistent network performance and reliability issues impact user experience and operational efficiency. Vulnerabilities in network security expose the business to data breaches and cyber threats. Lack of integrated network management tools complicates oversight and reduces operational visibility. Compliance challenges, including failure to meet PCI standards, increase the risk of penalties and lost customer trust.

Objective: To provide a robust networking solution that simplifies the management of complex networks, ensures high availability and security, and supports seamless integration with a variety of devices and platforms. Objectives specifically include:

  • Enhanced Customer Experience:Leverage advanced network insights to understand customer traffic patterns, enabling tailored marketing messaging and interactions. This objective aims to improve customer engagement and satisfaction by providing a personalized and responsive user experience.
  • Reliable Connectivity Solutions - Ensures uninterrupted service and connectivity across all network touchpoints.
  • Advanced Security Features - Protects network data and systems from external threats and breaches.
  • Scalable Network Infrastructure - Allows for easy scaling to meet growing business needs without compromising performance.
  • Integrated Network Management - Offers centralized control for all network components, simplifying operations and reducing administrative overhead.Enhanced Data Analytics - Provides insights into network performance and usage patterns to drive optimization and strategic planning.
  • Future-Proof Technology - Adapts to the latest technologies to maintain competitiveness and efficiency.

Apps and Devices: Cellular Gateways, Security & SD WAN, Switching, Wireless, Cameras, Sensors, Insights

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Driving Quality & Value as Enablement and Monetization Partner

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 Foundations Series 3: 

Strategic Excellence and Leadership "SEAL" Program

Discover the SEAL Program's structured strategic management process, designed to align every business operation with the overarching mission and purpose, fostering a culture of respect and continuous improvement.

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Foundations Series 2: 
Pathways - for Business Transformation with dooFull Commerce

Delve into the Strategic Pathways approach, providing a focused roadmap for businesses to enhance operational efficiency and customer satisfaction by starting exactly where they need the most improvement.

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Foundations Series 4: 

Building a Culture of Respect and Continuous Improvement

Understand how establishing a culture of respect and continuous improvement within the SEAL framework not only supports ethical business practices but also drives long-term growth and stakeholder satisfaction.

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